This notice is for Clients who use the Loyalú wallet, membership cards, Explore, and related on-device features.
1. Membership without a Loyalú account
Clients typically access Loyalú without creating a platform account, using signed membership codes stored on their device. Cards in the wallet are usually kept in browser or app storage on that device. Clearing site data, uninstalling the app, or switching devices may remove those cards.
2. Information we may process for Clients
- Membership identifiers — signed codes or tokens that open a store card in the wallet.
- Loyalty progress — enrollments, stamp or purchase counts, redeemable prizes, and related timestamps managed by Organization staff.
- Optional notification preferences — if you enter an email or phone number in Settings, that information may be stored locally and/or used later for offer-related notices when enabled.
- Approximate device location (Explore) — if you allow location access, coordinates may be shared only to rank nearby branches for that request. We do not build a long-term Client location history. You can deny permission and still browse without distance ranking.
- Technical logs — limited operational logs needed to run and secure the Service.
3. How Client information is used
- Provide wallet, membership, and Explore features
- Maintain security, prevent abuse, and diagnose issues
- Optionally deliver notifications you request, when available
- When you opt in, rank Explore results by distance
We do not sell Client personal information. We do not decide or enforce how Organizations honor offers.
4. Sharing
Organization staff can see membership and progress data for their own Organization. Infrastructure providers may process data solely to operate the platform. We may disclose information if required by law or to protect the Service.
5. Your choices
- Clear wallet data from your device via browser or app settings.
- Leave notification fields blank, or clear and save them, if you prefer not to store those preferences.
- For data held by a specific store, contact that Organization directly.
6. Children
The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). Do not use Loyalú if you are under that age.
7. Related notices
See also the privacy overview and business privacy notice.